Customer service
One reoccurring disappointment I have with Skyward is that their technical support model is company-oriented, not customer-oriented. My district is in the Eastern Standard Time Zone, and many technical support folks assigned to our tickets work in places with different times zones. They call for a critical ticket placed at 11 am EST with a message that say "sorry I missed you this afternoon" at 6 pm. The fact that they expect us to sit by the phone and wait for them during their convenient times, within their own time zones, is not quality customer service.
If the company isn't willing to allow customers to connect with someone in real time at the time service is needed, please then, allow us to schedule a time when both parties can commit to connecting.
The current model the company has in place is rude to customers.
Kim Prevost
shared this idea
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Jacque Deckard
commented
Just a note to say that there is also Live Chat available. Of course, that does depend on your security rights in Skyward. It is very helpful, and it does allow you the opportunity to live chat with customer service regarding your issue!