Free & Reduced Application Approval Issue
When processing and approving a Free & Reduced application in the Food Service area, the new Lunch Code does not always show up in the Student Profile Food Service area. It does show up in the Food Service Payor and Customer areas. The POS will charge the student full price instead of the reduced price or free. I have to manually add the new Lunch Code in the Student Profile Food Service area to correct this. There is no way to know if this has happened until the student has built up a negative balance and the parent calls to complain about that. It happens randomly to some application approvals. Something is not communicating properly. Please fix this glitch.
Susan Harding
shared this idea
We’d like to be sure this situation you bring up is not a defect in the system. Please submit this scenario through a support ticket so one of our food service experts can take a look with you.
If it is determined that this is in fact an enhancement request, this PR will be re-opened for voting.