Direct Deposit Notification Change Emails Causing Alarm
We have enabled the auto email notification to send to employees when their direct deposit has changed.
However, the system sends an email when you
1. Are setting up a new employee (they had no direct deposit in the system, and now they do since you just got their direct deposit set up)
2. When you change their direct deposit to print instead of "Do not print direct deposit on check run." We commonly change this when the employee is leaving as we cut off their access to employee access.
This causes a lot of undue alarm in people. Is there anyway for this to be adjusted so that it triggers an email when a bank routing number or account number is actually changed??
Thank you.
Gretchen Herron
shared this idea
After researching the two issues detailed in the
Product Idea we have some feedback.
We will not be considering #1 for development. Best practices in security are constantly changing and bad actors become more resourceful and creative. This is a valid valid email event to me. If a Bad Actor adds a direct deposit number when there wasn’t supposed to be one, that would be something our users would want to be notified about. Even if it does cause alarm, better to be safe then sorry.
We looked into #2 and are not able to duplicate this issue in any environment. We will need to know the exact steps you took to recreate the event.
Thank you.
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Julie Lipke
commented
Here is print screen showing the example of #2. This definitely causes employees to be alarmed and for us to receive an unnecessary phone call.
Surely there must be a way for employees to be alerted only if their account numbers or routing number has been changed.
I will gladly walk someone through it on a webex so you can see it. -
Gretchen Herron
commented
I don't get in here much to look around. I can elaborate more on #2. There is the election under Print Deposits, to Print Deposit, Print Check, No Deposit. Just changing the direct deposit option from No Printed Deposit, to Print Deposit..it sends the notification to the employee that their direct deposit has changed. The numbers/bank themselves have NOT. It's just the option of HOW they're receiving deposit advice. Changing someone's deposit advice to print is causing undue alarm.
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Julie Lipke
commented
When we make changes such as printing or not printing a deposit based on if they are newly hired as a permanent employee who will not use employee access or when they are resigning and we want to print an actual deposit it sends employees a notification that their direct deposit has been changed. This causes alarm for our employee and then we have to field the calls when they call to inquire. Please either change when an email is created to only when the account number changes or add some boxes that we can check that would tell the employee that 1 or more of the following has taken place, 1-your account number has been changed, 2-you will no longer receive hard copies of your deposits or 3-you will now be set to receive paper copies of your direct deposits due to an employee status change.
