Automated message when ACH DIRECT DEPOSIT information is changed
We implemented the "auto notify" feature to have our employees notified WHEN their banking information is changed (great option); HOWEVER, when our A/P person simply checks the box "use ACH for vendor AP payments" (which simply populates A/P with my payroll direct deposit info), this prompts the automated e-mail to go out to the employee and they panic, because they didn't make a change to their direct deposit. Is there a way to separate the financial side?? I think this is a defect if you think about it.... NO CHANGE IS BEING MADE. Thank you for your support of this enhancement (fix)!!
Amy Van Hout
shared this idea
Hello, we are currently researching this idea. Thank you!
-
Julie Lipke
commented
To add to that-can't the system to only make a notification if/when the account number has been modified/changed?
Employees get alarmed when they get the notification that is created when we change the selection to print or not print the deposit notification. -
Karie Bourke
commented
Hi Amy,
I would recommend that you actually put in a service ticket for this since it sounds more like a defect in the program. Skyward will look at it right away. Otherwise it may take a year or more for them to see it on here.
Karie