Better customer service response times
If we miss the call for a help ticket and we email back that we are available, shouldn't we be the next to be helped? I put in a critical ticket at 7am, I received a call while I was at lunch at 1pm. I responded within 10 minutes that I was available and didn't receive another call until 4:55. So was that person on a call for 4 hours or did I get moved down to the bottom of the list once I missed the call?
3
votes

Thank you for sharing this feedback. Our department has passed this feedback to our Customer Service & Support Department.
This idea with be set to “Declined” as it does not involve a programming enhancement request.