Ignazia Bull
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Good afternoon.
I have been working with my programmer on this issue. He has gone into the code and this is how the code is set up:
If an existing Family Access login has Allow Family Access still checked they should be able to log on directly to NSOE (don’t need a new separate NSOE account) if they know their login/password. The login area just needs to be set to Enrollment Access.
If you want to mass change that status there is a utility to mass remove Family Access to guardians without Active Students. It can be found at this menu path from the 000 entity: WS\FA\FM\PS\UT\WA
If you uncheck/remove the Allow Family Access, so that they can request a new NSOE account, that will be a separate account. The registrar will need to match them to the existing guardian in the system if they want to use that guardian…
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We require an email and have had issues with this in the past however I just had a parent register their child and she had an inactive account already in Skyward where the email was listed. I used to have to go in and delete the email out in order for them to register a new student. I did not have to this time so it must be working correctly now.