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1. Inactive Families Enrolling into NSOE get stuck

   We have had several situations where a former (inactive) family wants to re-enroll, and since they don't have any active students they can't get into a family access account. But they also can't request an account through the new student portal because they already have an email in the system. They are stuck in a catch-22.

   We go in to delete the email address from their account so they can do the account request, and some schools activate the student for a short time to allow the family into their old Family Access. Either way, it causes the family to have to reach out to us by phone or email to enroll their child.

   Is there a way to allow them to enroll without having to contact the school to update something in their record? We want this process to be easy for them. It's happening more and more now that we have families re-enrolling after moving to a homeschool or online school during COVID.

   We have had several situations where a former (inactive) family wants to re-enroll, and since they don't have any active students they can't get into a family access account. But they also can't request an account through the new student portal because they already have an email in the system. They are stuck in a catch-22.

   We go in to delete the email address from their account so they can do the account request, and some schools activate the student for a short time to allow the family into their old Family Access. Either way, it causes the family to… more

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   9 comments  ·  Enrollment  ·  Delete…  ·  Admin →
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   Tell us More  ·  AdminAnonymous (Admin, Skyward SMS 2.0) responded

   Good afternoon.

   I have been working with my programmer on this issue.  He has gone into the code and this is how the code is set up:

   
   

   If an existing Family Access login has Allow Family Access still checked they should be able to log on directly to NSOE (don’t need a new separate NSOE account) if they know their login/password. The login area just needs to be set to Enrollment Access.

   If you want to mass change that status there is a utility to mass remove Family Access to guardians without Active Students.  It can be found at this menu path from the 000 entity:  WS\FA\FM\PS\UT\WA

   If you uncheck/remove the Allow Family Access, so that they can request a new NSOE account, that will be a separate account. The registrar will need to match them to the existing guardian in the system if they want to use that guardian record. Otherwise, a duplicate guardian will be created on approval. The NSOE application has a “Create/Activate Family Access Account” checkbox that will determine if the FA account gets reactivated on approval.

   
   

   He assures me that the code is setup so that if a guardian has a valid email already in the software, but the Allow Family Access is unchecked, they will be able to create an NSOE account and register their students.

   Please let me know if you are still having issues.  

   Good afternoon.

   I have been working with my programmer on this issue.  He has gone into the code and this is how the code is set up:

   
   

   If an existing Family Access login has Allow Family Access still checked they should be able to log on directly to NSOE (don’t need a new separate NSOE account) if they know their login/password. The login area just needs to be set to Enrollment Access.

   If you want to mass change that status there is a utility to mass remove Family Access to guardians without Active Students.  It can be found at this menu path from the 000 entity:  WS\FA\FM\PS\UT\WA

   If you uncheck/remove the Allow Family Access, so that they can request a new NSOE account, that will be a separate account. The registrar will need to match them to the existing guardian in the system if they want to use that guardian… more